ITIL Planning, Protection and Optimization (PPO) Certification is one of the four modules of the ITIL Intermediate Service Capability stream. This module focuses on the capacity, availability, IT service continuity, information security, and demand management concepts.

FastCertify conducts online and instructor-led ITIL Planning, Protection and Optimization (PPO) training for developing understanding of the ITIL Service Design processes and the role of design coordination. The participants gain knowledge to successfully design service management tools and systems, technology architecture, methods and metrics to meet user requirements.