ITIL Service Operation (SO) Certification module is part of the ITIL Intermediate Service Lifecycle work stream. The prime focus of this module is to deliver knowledge to individuals and organizations to manage how their services and products perform.

FastCertify's ITIL Service Operation online training and instructor-led training (ILT) classes explain the coordination of activities involved during service strategy design and transition phase. It covers Incident, Problem, Event, Access Management, and Request Fulfillment to improve IT Service Management within an organization. The participants learn to design, implement and enhance Service Operation processes that are aligned with organizational strategies through a comprehensive ITIL Service Operation Certification exam training.