SAP Service Cloud| | skillCertified

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SAP Service Cloud

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Course Description

About the Course

This course will prepare you to:
   -This course will prepare you to:
   -Translate customer business needs to best practice business scenarios in SAP Service Cloud
   -Set up and configure the solution to manage SAP Service Cloud business processes
   -Describe the integration scenarios available with SAP Service Cloud
   -Demonstrate SAP Service Cloud reporting capabilities
   -Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
   -Explain the different communication channels that are supported in SAP Service Cloud
   -Explain and set up Service Levels, Categories and Work Distributions
   -Understand knowledge base functionality in Service Tickets
   -Explain and set up Registered Products and Installed Bases
   -Explain and set up Warranty Management and maintenance plan in Tickets
   -Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
   -Understand Service Contracts in SAP Service Cloud
   -Configure and Explain Visit planning in tickets
   -Explain Response templates and its determination in Tickets
   -Explain SAP Cloud for Customer Work Ticket integration with ERP

Course Curriculum

Course # : 58965

SAP Service Cloud

Exam : C4H510

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SAP Service Cloud

Prerequisites

Essential:
-CRM/Service domain knowledge
Recommended:
-SAP Cloud for Customer functional experience

Why SAP Service Cloud from SkillCertified™

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- Instant doubt clearing
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- Free Access to Future Updates
- Unlimited Access to Course Content
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Hands-On Project Based Learning
- Industry-Relevant Projects
- Course Demo Dataset & Files
- Quizzes & Assignments
Industry Recognised Certification
- SkillCertified Training Certificate
- Graded Performance Certificate
- Certificate of Completion
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