ServiceNow Admin Certification (CSA)

About the Course

The "ServiceNow Admin Certification (CSA)" course offered by Skillcertified is designed to equip individuals with the comprehensive knowledge and practical skills needed to excel as certified ServiceNow administrators. This course provides a deep dive into the intricacies of ServiceNow, a powerful cloud-based platform that enables organizations to streamline their IT service management, automate workflows, and enhance overall operational efficiency.

Throughout the course, participants will gain a thorough understanding of ServiceNow's core functionalities, capabilities, and best practices for effective administration. Starting with the fundamentals, the course covers various aspects of ServiceNow administration, including instance setup, user management, customization, workflow automation, incident management, problem management, change management, service catalog management, and more.

The course content is carefully curated to ensure participants are well-prepared to pass the ServiceNow Certified System Administrator (CSA) exam, a widely recognized certification that validates one's expertise in ServiceNow administration. Participants will engage in hands-on labs, practical exercises, and real-world scenarios, enabling them to apply the concepts learned in a simulated ServiceNow environment. By doing so, they will build confidence in their ability to configure, customize, and manage ServiceNow instances to align with organizational needs.