Microsoft Dynamics 365 for Customer Service|

Enquire for more information

By submiting, you agree to our terms and policy

Course Description

About the Course

Individuals wishing to obtain a certification on Microsoft Dynamics 365 for Customer Service should take this exam. The certification demonstrates a foundational understanding of the application functionality. The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office.

Automation of business processes have significantly contributed in gaining the absolute customer satisfaction. Thanks to Microsoft Dynamics 365 for Customer Service, which has been a key player in assisting organizations to manage their clientele with the world-class experience.

You can become a Certified Microsoft Dynamics 365 for Customer Service Administrator by enrolling to the course with Live Learnfly. Our course curriculum provides you the hands-on excellence in promptly resolving the customer queries and deepens your understanding to manage multiple correspondence at once. The course will also enhance your knowledge and management skills which is required in autonomously handling a large customer database.

Microsoft Dynamics 365 for Customer Service Certification will also facilitate you in comprehending the key terminologies, functionalities and applications associated with the framework. Organizations have sole motto to provide world-class experience to their clientele, therefore, it is advised to all the willing IT professionals to gain the expertise in managing Microsoft Dynamics 365 for Customer Service.

Course Curriculum

Course # : 81057

Microsoft Dynamics 365 for Customer Service

Exam : MB2-718

Download Syllabus

Microsoft Dynamics 365 for Customer Service

Target Audience

Target Audience for this course includes:

Sales operations managers,
Customer service managers,
Service schedulers,
Administrators,
Office managers,
Executives, partners, and consultants who want to demonstrate a foundational understanding of the application functionality.
The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office.

Testimonials

Georgi Velchev

Australia

Enrolling for Microsoft Dynamics 365 for Sales course was the best choice I have made so far. The institute provided me with an extensive and in-depth knowledge of all the concepts related to my field. The classes were very interactive and the study material that they provide is very useful. My trainer always ensured that all my queries were resolved at the end of each session. Overall, I shared a great experience with the entire team.

Anisha Shindey

India

I would love to recommend Learnfly to all those who wants to get certified for Financial Management in Microsoft Dynamics 365 for Finance and Operations. After searching with several training institutes, I finally choose Learnfly. I am very happy with the choice I made. They leave no stone upturned to solve your problems with proper explanations. It is undoubtedly the best training institute today in the market.

Niya Nair

India

Thanks to Learnfly for providing me enough Microsoft Dynamics 365 for Customer Service study material and explaining me all the concepts related to that. Also, I would like to thank my trainer for cooperating so much with me and for making all the sessions very interactive. They provided extended support in solving all the problems and helped me in understanding the concepts perfectly. I loved being a part of Learnfly.

Elena Talevska

United Arab Emirates

I just completed my training at Learnfly for MCSE: Business Applications. It is a wonderful institution with best faculty and real-time experienced professionals. They provide good training and assistance. I am very glad that I made a right choice by selecting them. I am planning to explore more courses offered by them.

FAQ

Will Learnfly give me the flexibility to pursue the Microsoft Dynamics 365 for Customer Service certification training course?

Yes. Your satisfaction is our utmost priority. Our clients get all the flexibility they require for pursuing the respective training course. You can choose from the flexible training methods offered by Learnfly as per your requirements:

Live Virtual Classroom
Corporate Training Solutions
On-Demand Classroom
Self-Paced

How experienced are your trainers?

Learnfly incorporates Microsoft certified faculty. For Microsoft Dynamics 365 for Customer Service training course, you will be assigned a Microsoft certified expert trainer having more than 10 years of experience in the field for delivering the best of training with official courseware to candidates in the most efficient way possible.

What are the Prerequisites for Microsoft Dynamics 365 for Customer Service training course?

Candidates should have a moderate understanding of the business processes and customer management skills.

Candidates should also have an understanding of the basic components and features of Microsoft Dynamics 365, and how they aid in the process of converting leads and opportunities into customers and sales while maximizing revenues.

Learnfly have any accreditation for providing reliable Microsoft Dynamics 365 for Customer Service certification training?

Surely, Learnfly stands as a Microsoft’s authorized training partner for delivering Microsoft certification training courses including Microsoft Dynamics 365 for customer service certification training.

Even the instructors incorporated in Learnfly Academy are Microsoft certified and hold impressive experience. They also deliver and work as per the official courseware that Microsoft incorporates.