ITIL® Continual Service Improvement Lifecycle|

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Course Description

About the Course

In this course candidates can learn about processes and concepts with the CSI phase of the Service Lifecycle. This course includes techniques and management within the CSI stage. This 3-4 day course can provide each student the foundation knowledge that can set their base to pass the ITIL Intermediate Continual Service Improvement Certification exam and also three credits towards ITIL Expert Certification.

Today this course is in demand so preparing for this exam can help you give a kick-start to your career.

Upon Completion of this Course, you will be proficient in the below mentioned:

CSI
Technology considerations
Principles & Processes of CSI
Organization for CSI
Execution of CSI
Methods and techniques of CSI
Challenges, critical success risks and factors

Course Curriculum

Course # : HF441S

ITIL® Continual Service Improvement

Exam : ITIL® Continual Service Improvement

Download Syllabus

ITIL® Continual Service Improvement Lifecycle

Target Audience

IT consultants
Chief technology officers
IT audit managers
Service test managers
Managers
Supervisory staff
Team leaders
Chief information officers
IT planners
IT security managers
Service designers
IT architects

Prerequisites

Candidates who are enrolling for this course must have some basic knowledge about ITIL V3 Foundation.

Testimonials

Amit Jauhari

India

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

Varun Tandon

India

I just completed my college and was looking for something good and professional for my guidance. On Google searches, I found this institution Learnfly. In the beginning, I was very confused that whether I should join this academy or not. But later I took training for ITIL certification program. The training that they provided was beyond my expectation. I have taken training previously but I have to say this was so far my best experience.

Usman Uddin

United Arab Emirates

Excellent place to get the flexibility of learning. I opted Learnfly for ITIL certifications. I went for ITIL Continual Service Improvement Lifecycle as live class and ITIL® 2011 Foundation as classroom training. Both were equally commendable. Got to learn so many things and innovative concepts. I will definitely recommend it to everyone.

Valentina Taran

United States

I came in contact with Learnfly and made a right choice by selecting them and took ITIL Continual Service Improvement Lifecycle training from them. I highly recommend this center for those who want to excel in the ITIL program. I have been thoroughly impressed by the professionalism of their trainers at Learnfly. I thank them for helping me in such an amazing way. One can explore many more courses that are offered by them.

FAQ

What are the objectives of ITIL intermediate courses?

Know different sourcing strategies
Discuss the scope of service design
Prepare for the ITIL intermediate qualification exam
Key activities for design processes
Improve the quality of IT service provisioning
Evaluate service design processes
Extensive coverage of service design principles

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

Online video lessons.
At the end of each module, quizzes are conducted for better understanding.
Mock tests are conducted.
Flexible training methods.
Work-based practical course activities.
Discussions as well as case studies.

Who is the target audience for ITIL intermediate courses?

Chief Information Officers
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designer
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

What is the exam format of ITIL® Continual Service Improvement Lifecycle course?

The exam format is as follows:

Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) - 70%
90 minutes’ duration
Closed book

What can you learn in ITIL intermediate courses?

Different scopes and purpose of service operations that add value to the business.
Different roles, challenges, and risks associated with service operations.
Service operations and interaction of activities in lifecycle stages.
The way it is organized and different roles and responsibilities.
Introduction of technology and implementation considerations.