ITIL® Service Design Lifecycle|

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ITIL® Service Design Lifecycle

Comprehensive first-level ITIL Intermediate training.
Authorized course material to qualify your ITIL® Service Design Lifecycle exam.
Get trained through global ITIL experts giving you in-depth understanding of ITIL® Service Design Lifecycle.

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Course Description

About the Course

The Service Design (SD) module comes under the list of accreditations in the ITIL® Service Lifecycle work stream. It primarily put emphasis only on the design of IT services and includes the architectures, processes, policies and documentation which enable individuals to design services that meet the needs of the organization or program.

The design process is significant to the continued improvement and development of services within the IT lifecycle. This module primarily enlighten individuals with techniques that are required to develop, manage and integrate service design into the IT Service management process.

It accustom individuals with the purpose, principles and processes of service design. It further train individuals on how to organize and implement this as a part of overall service management as well as deliver guidance on technology-related activities and considerations. Individuals also learn the ways in which service design relates to the other stages of the ITIL Service Lifecycle.

Upon completion of this course, you will be proficient in the below mentioned:

Service Design
Principles & processes of Service Design
Roles and responsibilities within ITIL Service Design
Activities & functions related to Service Design Technology
Achieve operational excellence
Technology Considerations
Improvement and implementation of Service Designs
Challenges, key performance indicators, critical success factors, risks within ITIL Service Design

Course Curriculum

Course # : 865

ITIL Service Design Lifecycle

Exam : ITIL Service Design

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ITIL® Service Design Lifecycle

Target Audience

IT consultants
Chief technology officers
IT audit managers
Service test managers
Managers
Supervisory staff
Team leaders
Chief information officers
IT planners
IT security managers
Service designers
IT architects

Prerequisites

Candidates who are enrolling in this course must hold the ITIL V3 Foundation certification.

Testimonials

Amit Jauhari

India

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

Neha Sharma

India

I got an opportunity to join ITIL intermediate course training at Learnfly. I would surely recommend Learnfly who wish to take such certification training. Their training courses are surely worth your time, effort and money. I am planning to explore more of ITIL courses offered by them.

Tom Stressler

Sweden

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FAQ

Who is the target audience for ITIL intermediate courses?

Chief Information Officers
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designer
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

What are the objectives of ITIL intermediate courses?

Know different sourcing strategies
Discuss the scope of service design
Prepare for the ITIL intermediate qualification exam
Key activities for design processes
Improve the quality of IT service provisioning
Evaluate service design processes
Extensive coverage of service design principles

What is the exam format of ITIL® Service Design Exam course?

The exam format is as follows:

8 multiple choice questions
90 minutes
Pass mark: 70% or 28/40
Closed book

What can you learn in ITIL intermediate courses?

Different scopes and purpose of service operations that add value to the business.
Different roles, challenges, and risks associated with service operations.
Service operations and interaction of activities in lifecycle stages.
The way it is organized and different roles and responsibilities.
Introduction of technology and implementation considerations.

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes: