ITIL® Service Strategy Lifecycle|

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Course Description

About the Course

This course prepares the candidates for ITIL Intermediate Certificate: Service Strategy and it provides you with the knowledge that is required to formulate IT service strategy and also provide the vision moving in a forward direction for Service Management. Candidates who take certification of this course gets an ability to specialize in the Service Strategy stage of the ITIL Service Lifecycle.

This course covers the principles, processes, activities, and functions of the Service Strategy in the ITIL Service Lifecycle. This not only focuses on the value of IT services but also teaches you that how you can achieve alignment with business goals. Taking certification and training of this course can also help you prepare for the exam of ITIL Intermediate Certificate. One can learn a practical approach to the processes and functions required in an IT organization.

Along with Practical approach, it also teaches you the strategic approach that helps you manage the Service portfolio and the ITIL processes that is necessary to deliver value to your business.

Upon completion of this course, you will be proficient in the below mentioned:

Service Strategy
Principles & processes of Service Strategy
Roles and responsibilities within ITIL Service Strategy
Activities & functions related to Service Strategy Technology
Achieve operational excellence
Technology Considerations
Improvement and implementation of Service Strategy
Challenges, key performance indicators, critical success factors, risks within ITIL Service Strategy

Course Curriculum

Course # : 867

ITIL Service Strategy Lifecycle

Exam : ITIL Service Strategy Lifecycle

Download Syllabus

ITIL® Service Strategy Lifecycle

Target Audience

The course is beneficial to individuals involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and Supervisory Staff.

Prerequisites

Candidates who are enrolling in this course must hold the ITIL Foundation Certificate.

Testimonials

Varun Tandon

India

I just completed my college and was looking for something good and professional for my guidance. On Google searches, I found this institution Learnfly. In the beginning, I was very confused that whether I should join this academy or not. But later I took training for ITIL certification program. The training that they provided was beyond my expectation. I have taken training previously but I have to say this was so far my best experience.

Mona Siddiqui

United Arab Emirates

I opted for ITIL Service Strategy Lifecycle training at Learnfly Academy. It proved to be one of the best decisions of my professional life. The instructor assigned to me was extremely thorough in every topic and gave me personal assistance even after the training hours. He entertained even the trivial queries of mine with utmost professionalism.

Tonya Harris

United States

ITIL Service Strategy Lifecycle training at Learnfly Academy has given me ample exposure to the field. The instructors were extremely knowledgeable and provided conceptual understanding for core concepts and technology. They supported me throughout the training and certification exam. I would surely recommend Learnfly academy to everyone.

Christian Reyes

United States

I am extremely impressed with my ITIL Service Strategy Lifecycle training that I had with Learnfly Academy. When I registered myself, since then I was a fan of their professional services and as expected, everything was very structured and condensed. The trainers helped me understand the concepts and techniques. I had a good experience. I will definitely give it a five star and recommend to people.

FAQ

Who is the target audience for ITIL intermediate courses?

Chief Information Officers
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designer
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

What are the objectives of ITIL intermediate courses?

Know different sourcing strategies
Discuss the scope of service design
Prepare for the ITIL intermediate qualification exam
Key activities for design processes
Improve the quality of IT service provisioning
Evaluate service design processes
Extensive coverage of service design principles

What can you learn in ITIL intermediate courses?

Different scopes and purpose of service operations that add value to the business.
Different roles, challenges, and risks associated with service operations.
Service operations and interaction of activities in lifecycle stages.
The way it is organized and different roles and responsibilities.
Introduction of technology and implementation considerations.

What is the exam format of ITIL® Service Strategy Exam course?

The exam format is as follows:

8 multiple choice questions
90 minutes
Pass mark: 70% or 28/40
Closed book?

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes: