This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

• Explain the internal data processing of the CRM Middleware
• Set up and monitor the connection between SAP CRM and SAP ERP
• Monitor the flow of data within the CRM Middleware

• Course participants will get to know Interaction Center WebClient (IC WebClient) specific processes as well as IC WebClient specific functions and corresponding customizing settings.

• Reinforce the web UI customizing knowledge obtained in prior attendance of CR580 including new EHP one features.
• Understand the technical architecture of the CRM Web UI to the detailed level necessa...

• Use the basic knowledge a CRM solution consultant requires for all consultant profiles

• Use the basic knowledge a CRM solution consultant requires for all consultant profiles

• Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.

• Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
• Evaluate integration aspects between SAP CRM and other components

• Gain an overview of the CRM WebClient User Interface
• Adapt the CRM WebClient User Interface using customizing and standard tools
• Implement simple customer specific enhancements
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